Refund policy
Refund & Return Policy
At WOF, we stand behind the quality of every product we sell. Please read our policy carefully before placing your order.
Eligibility for Returns
We accept returns within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached. To start a return, contact us at [your email] with your order number and photos of the item.
What We Don’t Accept
- Change of mind: All sales are final if you simply changed your mind about your purchase. We encourage you to review all product details, sizing, and images before ordering.
- Wear and tear: We do not accept returns or issue refunds for damage resulting from normal use, washing, or general wear and tear. Our products are built to last, but they are not indestructible.
Damaged or Defective Items
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll arrange a replacement or full refund at no extra cost to you.
Refund Process
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Original shipping costs are non-refundable.
Contact Us
For any questions regarding returns or refunds, reach out to us at [wof.store@outlook.com] and we’ll get back to you as soon as possible.